Application Assistance Representative

Currently, we are looking to fill the following existing vacancy:

Application Assistance Representative

• Temporary, full-time position (approximately 7-8 months)
• Wage: $31.52 – $35.39/hour (as per the CUPE 3725 collective agreement)
• Work Location: 555 Courthouse Road, Cobourg, Ontario

Under the direction of the Customer Service Unit Supervisor, you will be responsible for application assistance and registration, ensuring that residents of Northumberland County are connected to Community and Social Services resources, services, and supports in a timely manner. This involves interviewing applicants to determine their needs and situations, recording and/or confirming detailed personal and family information, using a variety of information systems to register applications, scheduling meetings with Caseworkers when required, and providing Caseworkers with information that will help them to best serve the applicant. Strong communication skills, drive for helping others, and a compassionate, empathetic demeanor are vital to ensure that applicants receive high quality support.

The incumbent may be required to create communication materials to promote programs and services and may be required to ensure that documents comply with accessibility standards. The position is responsible for exceeding customer service standards and may be required to support reception by providing more detailed knowledge of Community and Social Service programs and services. You may also be required to undertake the duties associated with the Customer Service Representative position.

Qualifications & skills

• At minimum, you are a graduate from a one-year community college program with specialization in social sciences or related field, or equivalent.
• You have at minimum six months to one year of related experience.
• Ability to work in a team-based setting and provide high-level administrative support.
• Must have excellent organizational, customer service and communication skills.
• Strong computer skills including proficiency in Microsoft Office Suite. Excel working knowledge to be intermediate, at minimum.
• Basic math skills, including ability to calculate percentages, ratios, and average
• A proven ability to relate effectively with clientele.
• Strong ability to meet established deadlines and competing priorities.
• Ability to maintain a high level of confidentiality.
• Ability to assist people with sensitivity, tact, diplomacy and professionalism.
• Superior telephone and in-person manners and strong interpersonal skills.
• Knowledge of the Ontario Works Act, the Municipal Freedom of Information and Protection of Privacy Act and working knowledge Social Assistance Programs will be an advantage.
• Knowledge of Accessibility for Ontarians with Disabilities Act (AODA) and experiencing working on ensuring the accessibility of documents would be an asset.

What makes a career at Northumberland County different?

Unlock your potential: At Northumberland County, your growth matters. We offer professional development and provide opportunities that empower you to excel and advance in your career.

Join a passionate team: Be part of a diverse, inclusive team where collaboration thrives, and every voice is valued. Together, we achieve greatness.

The Best of Both Worlds: Enjoy the beauty of natural living alongside a vibrant, dynamic work environment, offering the perfect blend of career success and work-life balance.

What we offer

• Comprehensive Health Plans: We care about your well-being, offering occupational and mental health supports, an Employee and Family Assistance Program (EFAP), and benefits plans for eligible staff.
• Competitive Compensation: We regularly review pay equity and compensation to ensure competitive salaries, supporting a livable life.
• Livable Communities: Enjoy access to beaches, trails, restaurants, and cultural events. Northumberland County offers a unique combination of natural beauty and vibrant community life.
• Learning and Development: Professional development is at the heart of our success, providing opportunities for growth and excellence.
• Retirement Savings: We offer the exceptional Ontario Municipal Employee’s Retirement System (OMERS), a defined benefit pension plan to help you plan for a stress-free retirement.
• Employee and Family Assistance Plan: Our wellness program includes health support and assistance to ensure your well-being.
• Work-Life Balance: We offer flexible work options such as compressed working weeks, and potential hybrid work arrangements for eligible positions to encourage the right balance between work, life and play.

At Northumberland County, you’ll find endless opportunities for growth, a supportive team, and a perfect balance between rewarding work and natural living — join us and make a difference in a place where your career and well-being truly matter.

How to apply

We thank all applicants for their interest, however, only those selected for an interview will be notified.

When emailing your application, please ensure your cover letter, résumé, and any other supporting documents are submitted in one file (preferably MS Word (doc) or Adobe (pdf).

We invite you to submit your application by 4:30pm on Tuesday, October 21, 2025, to:

Human Resources
County of Northumberland
555 Courthouse Road
Cobourg, ON K9A 5J6
email: hr@northumberland.ca
fax: 905-372-3046

Please note that accommodations are available, upon request, to support applicants with disabilities throughout the recruitment process. Please e-mail your request to accessibility@northumberland.ca or call 905-372-3329 ext. 2327. Alternative formats of this job posting are available upon request.

Personal information collected through the recruitment process will be used solely for the purpose of candidate selection, in accordance with the Municipal Freedom of Information and Protection of Privacy Act.