Woman smiles as she talks to client

Payment Information

If you are receiving Ontario Works, there are ways to make sure you get your payment on time.

Hand in your Income Statement on time

  • Income Statements are due on or after the 16th of the month
  • Make sure you sign the statement with a pen
    • If you have a spouse, they must sign it too
  • If you have income to report, make sure you write down the details for each pay stub and attach them to your Income Statement 
  • If you have any changes to tell your caseworker about, write them on the Changes Report

Sign up for direct deposit

  • If you have an open bank account, you can sign up to have your Ontario Works payments deposited directly into it
  • Download or ask your caseworker for a Direct Deposit Form to fill out
    • You will have to attach your banking information or a blank cheque

Call the Interactive Voice Response (IVR) line

  • The IVR is a phone system that can tell you about your personal file
  • If you are on Ontario Works and want to know if your cheque is ready, you can call 1-800-808-2268
    • You will have to enter your member ID and your PIN number (if you are not sure what they are, please contact your caseworker)
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